Refund policy

Terms and Conditions: Return and Exchange Policy

Overview
Mazaj Roastery is dedicated to delivering premium specialty coffee and associated merchandise. To ensure a satisfactory purchasing experience, all returns and exchanges are governed by the terms outlined below.

Return Eligibility and Conditions:

Standard Return Window: Unopened, unused items in their original packaging can be returned within two (2) business days of delivery.

Shipping Charges: Customers are responsible for all return shipping costs, except in cases where the item received is defective, damaged, or incorrect.

Exchange Guidelines:

Defective or Incorrect Items: Should you receive a damaged or misdelivered product, Mazaj Roastery will absorb all replacement shipping fees.

Notification Period: Exchange claims must be submitted within two (2) business days of delivery and must include photographic evidence of the issue.

Processing: Replacement items will be dispatched following the inspection and approval of the request.

Non-Returnable and Non-Refundable Items:

1. Opened coffee products, including whole bean and ground coffee, due to health and quality control regulations.

2. Products showing signs of use, wear, or damage resulting from improper handling.

3. Customized orders and promotional items, unless the return is due to an operational error on our part.

Procedure for Initiating a Claim:

Submit a formal request through our designated support channels: [Email / WhatsApp / Website Contact Form].

Include the specific reason for the request, accompanied by clear supporting photographs where applicable.

Our customer service team will review the claim and issue a determination within two (2) business days.

For additional inquiries regarding this policy, please contact our customer support team.

**Note**: The Return and Refund Policy is applicable only in the UAE. For international orders, the return of products is not allowed unless they are incorrect, damaged, or faulty.

**Note**: The Return and Refund Policy is applicable only in the UAE. For international orders, the return of products is not allowed unless they are incorrect, damaged, or faulty.

**Note**: Products purchased under promotional offers and coffee bundles are strictly non-refundable and non-exchangeable  unless they are incorrect, damaged, or faulty.